WARRANTY POLICY

Issued by: POWERGOMAX

Introduction

This warranty policy outlines the terms and conditions for after-sales service and support provided by POWERGOMAX for its products. It defines the scope, duration, process, and limitations of warranty coverage. Please read carefully before submitting a claim.

1. Warranty Coverage and Products

Lithium Batteries:

• 5-year warranty

Hybrid Inverter:

• 3-year warranty

Chargers:

• 15-month warranty

Note: Warranty covers only performance failures caused by manufacturing defects under normal usage conditions.

2. Warranty Period

• The warranty period starts from the product’s factory date (as shown on the product label, accurate to the ‘month’).
• A 3-month grace period is provided after the warranty end date for processing claims.

  Example: A product manufactured in March 2025 will have a warranty until March 2031, with claim submissions allowed until June 2031.

• During the warranty period, we will provide repair or other after-sales support services.

3. Claim Procedure

To request warranty service, please follow the steps below:

1. Contact our assigned business representative promptly to report the issue;
2. Fill out the online after-sales service form, including product model, serial number, and fault description;
3. Submit clear photos and videos showing the issue;
4. Our technical team will conduct a remote preliminary diagnosis and then:

   – Provide remote repair guidance for simple issues;

   – Recommend sending the product to our designated service center in Johannesburg for complex repairs.

4. Replacement Policy

• If the product cannot be repaired and is confirmed to have quality issues (not caused by misuse, negligence, or third-party damage),

  we will replace the faulty component or product.

• Replaced parts or products will be shipped together with the customer’s next order.

5. Non-Warranty Conditions

The following situations are not covered by the free warranty service:

1. a) Damage caused by improper use, dropping, or collision;
2. b) Damage occurring during personal transportation;
3. c) Accidental damage due to personal operation;
4. d) Damage caused by force majeure (e.g., natural disasters);
5. e) Damage caused by unauthorized third-party repair or disassembly;
6. f) Damage due to unstable power supply (e.g., overvoltage, power outage);
7. g) Damage caused by the ingress of dust, water, liquids, or other foreign objects due to misuse or exposure to extreme environments.
8. h) Unauthorized disassembly or modification;
9. i) Tampering with or removal of the warranty label;
10. j) Damage caused by extreme testing in abnormal environments.

 Final Notes

POWERGOMAX reserves the right of final interpretation of this warranty policy.
For any questions or support, please contact our official business department.